Spark Naturals Store / Will call pick-up
1351 West 800 North
Orem, Utah 84057
10:00am to 6:00pm Monday - Friday
10:00am to 4:00pm Saturday
9:00am to 5:00pm Monday - Friday
1351 West 800 North
Orem, Utah 84057
8:00am to 3:00pm Monday - Friday
*times listed are MST/MDT
Terms and Conditions
SHIPPING TERMS & CONDITIONS
Orders can only be shipped to addresses in the United States and Canada. Canada shipments ship First Class International via USPS. Domestic Shipments USPS Ground is our Standard and Preferred shipping method. Faster shipping methods are available upon checkout. Shipment tracking is available for all shipments. If you do not receive an email with a tracking number, please contact our shipping department at firstname.lastname@example.org. You may cancel your order at any time prior to processing simply by sending an email to email@example.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policy for easy
RETURNS AND REFUNDS POLICY
A full refund will be issued for any unopened products returned within 30 days of purchase. For any opened bottles, a 25% restocking fee will be added. Returns must be authorized by our customer service department. Customers is responsible for packaging and mailing back to Spark Naturals within 30 days of purchase. SN is not responsible for lost of damage of returned items. There are no refunds or store credit on any return after 30 days of purchase. *Shipping fees are non-refundable. If customer received free shipping and returns an item a shipping fee of $5 will be deducted from refund due to customer. Diffusers There are no returns or store credit for opened / used diffusers. All seals must be intact, including the original shrink-wrap. All diffusers are covered with a one-year manufacture warranty.
DAMAGED OR DEFECTIVE ITEMS
Customers have 30 days from the order date to report any damage during shipping, mis-shipped items or product defects, including accessories. Spark Naturals is not responsible if customer accidently spills oil/s
MISSING OR LOST SHIPMENTS
If package is marked as "delivered" by assigned mail carrier, Spark Naturals is not responsible for replacing lost items or package.
INCORRECT SHIPPING ADDRESS
If package is returned to the warehouse due to the wrong shipping address, a $5 reshipping fee must be paid before the package can be resent. This also applies to Oil of the Month Club shipments. If package was delivered to the wrong address do to an error at checkout, the customer must pay for the entire order to be replaced.
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used? to send you information and updates pertaining to your order.
How do we protect your information?
Although no system is perfectly secure, we implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. Despite these precautions, SPARK NATURALS cannot represent or warrant, and by using this website you agree that SPARK NATURALS bears no liability for, any loss, disclosure or theft of personal information submitted to this website or any misuse of that information by any third party.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). Cookies enable sites or service providers? systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others? rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Terms and Conditions
Please also visit (i) our SPARK NATURALS Website User Agreement and (ii) our
Independent Affiliate Policies & Procedures establishing the use, disclaimers, and limitations of liability governing the use of our website.
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